Privacy Policy for Noch Power Inc.

Effective Date: January 1, 2024
Last Updated: January 1, 2024

 

1. Introduction
Welcome to Noch Power Inc. ("Noch Power," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when interacting with our website and mobile application ("App").
By visiting our website or using the Noch Power mobile app, you agree to the practices outlined in this Privacy Policy. If you disagree, please refrain from using our services.

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2. Information We Collect

Personal Information
When you use our App, we may collect personal information you voluntarily provide, such as your name, email address, phone number, payment information, and electric vehicle (EV) details like make and model. Technicians using the App will also share their geo-location data to track their position for job notifications and provide estimated arrival times (ETA) at service sites.

 

Usage Information
We collect non-personal data related to your App use, such as device type, operating system, IP address, and usage patterns. This helps us improve the App's functionality and user experience.

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3. How We Use Your Information
Providing Services
We use your personal information to offer the services you request, including:
For EV owners: Locating and reserving charging stations, processing payments, and sending charging session updates.
For technicians, this includes Sending job notifications, tracking location via geo-location to provide ETAs to service sites, and managing job workflows.

 

Improving the App
We analyze usage data to enhance the App's functionality, features, and user experience.

 

Communication
We may send service-related notifications, updates, and promotional offers via email or push notifications. You can opt out of promotional communications at any time.

 

4. Sharing Your Information
We may share your information with third parties, including:

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Vendors and Service Providers
We collaborate with trusted third-party vendors to assist with data processing, analytics, geo-location services, and specific product features (e.g., scheduling).

 

Legal Compliance
We may disclose your information to comply with legal obligations, such as responding to subpoenas or law enforcement requests.

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5. Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, every method of data transmission or storage is only partially secure. Please keep your login credentials confidential.

 

6. Your Choices
You have certain rights regarding your personal information:

 

• Access: You can request access to the personal information we hold about you.

• Correction: You can update or correct your personal information.

• Deletion: You may request that your account and associated data be deleted in compliance with data laws such as CCPA.

• Opt-Out: You can opt out of receiving promotional communications from us.

 

To exercise any of these rights, contact us at hello@nochpower.com.

 

7. Geo-Location Tracking
Technicians using the app consent to geo-location tracking to provide real-time ETAs and manage service workflows. Location tracking is essential for job assignments and is active when running the App. Disabling geo-location tracking may limit the App's functionality and the services we can provide.

 

8. Children's Privacy
Our App is not intended for individuals under 13; we do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a minor, we will promptly delete it.

 

9. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. We will notify you of any significant changes via the App or other communication methods.

 

10. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please email us at hello@nochpower.com.

 

11. Consent
By using the Noch Power Mobile App, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.